Customer support

CEILR Support

CEILR is operated by Arc Techno Pty Ltd, Australia. For account, billing, Amazon connection, data-handling or technical questions, contact support@ceilr.com.

What to include in a support request

• Your CEILR workspace name and primary marketplace.
• The page or feature you were using.
• The approximate date and time the issue occurred.
• The exact error message shown, if any.
• Steps that reproduce the issue.

Protect your credentials

Do not email or otherwise send CEILR your Amazon Client Secret, LWA refresh token, access token, password, MFA code, API key, recovery code or other authentication secret. CEILR support does not need those secrets to investigate normal account or connection issues.

Amazon connection support

CEILR uses seller-authorized, read-only Amazon SP-API access within its approved scope. If an Amazon connection is interrupted, include the marketplace, the CEILR screen where the issue appears and any non-secret error text. Do not send buyer PII or Restricted Data Tokens.

Billing and account support

For subscription, cancellation, refund or account-access questions, contact support@ceilr.com from the email associated with your CEILR account where possible. CEILR's current commercial plan is US$39.95/month; taxes may apply.

Privacy and security

For privacy, security or Amazon data-access questions, use support@ceilr.com. See the Privacy Policy, Terms, Cancellation Policy and Amazon SP-API data-access disclosure.

Sign in

Existing customers can access CEILR at app.ceilr.com.